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Cookies, GDPR and Privacy Policy

Updated May 2018



What is this Privacy Policy for?

This privacy policy is for this website www.supercleancarpetcleaners.co.uk and the company Super Clean Carpet Cleaners and governs the privacy of its users and customers.

The policy sets out the different areas where website users and customers privacy is concerned and outlines the obligations & requirements of the users/customers, the website and Super Clean Carpet Cleaners. Furthermore the way this website processes, stores and protects user data will also be detailed within this policy.

The Website and Cookies

This website and its owner take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers that track, save and store information about the user's interactions with our website only. This allows the website, through its server to provide the users with a tailored experience within this website..

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses analytics tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information  http://www.google.com/privacy.html  . This enables the website owner to see how many unique visitors are visiting the site, what pages are recieving the most views, how users access the site (e.g from a mobile device or PC) and more..

Contact, Communication & GDPR Compliance (General Data Protection Regulation)

When contacting us via any method we may contact you via the contact details provided to answer your enquiry. If you do not proceed with an appointment we will not store your personal data. When you book an appointment further details will be taken to enable us to book your appointment such as the property address, contact details, email address etc (see data stored below). This information will be needed to complete to requested work, to send an appointment confirmation email or text and a receipt for your payment etc. At the end of the appointment you will be presented with a job completion form to sign to say you have inspected the work competed and are happy. This form will also include a GDPR Opt In option which if ticked enables us to store your details/data for the future and for future communications such as appointment emails, reminders and occassional marketing offers. If the GDPR Opt In box is not ticked your details will be deleted and you will have to supply them again in the future when booking your next appointment.

Users contacting this website and/or its owner do so at their own discretion and provide any such personal details requested at their own risk. Every effort has been made to ensure a safe and secure form to email submission process but users are advised using such form to email processes that they do so at their own risk. A direct email address is also supplied as an alternative to using the web form.

Data Stored

The following information may be stored when booking an appointment. It will be kept if you opt in to the GDPR option once the job is completed. If not it will be deleted.

Title, first name, surname, address, phone numbers, email addresses, property type (e.g bungalow / flat / townhouse / house / office / shop etc), parking provision at the property, details of any stains, marketing source (how you heard about us),company name if applicable, your feedback, notes (detailing our contact, enquiries, work completed etc), cleaning dates, appointment dates and times and forms such as job sheets / pre cleaning survey and job completion forms with room sizes and details of the carpets/items cleaned.

Opting out of GDPR at a later stage

You can opt out at anytime from GDPR and your data will be deleted. To do this simply email info@supercleancarpetcleaners.co.uk stating you wish to opt out of GDPR and for your details to be deleted. Job completion forms are kept for insurance purposes and the only personal details on them are your name and the address the cleaning is taking place at.

Emails

I will, where an email address is supplied potentially contact you via that email address to answer an enquiry. If you have opted in to GDPR I may send you occassional emails advising you when 1 year, 18 months, 2 years etc has passed since your last carpet or upholstery cleaning. I may also send occassional special offer marketing emails. In compliance with UK Spam Laws and the Privacy, Electronic Communications Regulations 2003 and General Data Protection Regulation 2018 customers are given the opportunity to un-subscribe at any time through an unsubscribe link at the footer of each marketing email. You will no longer recieve marketing emails however data may still be stored. To have all your data deleted see the "Opting out of GDRP at a later stage" section above.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links will appear as either clickable text, banners or images links which redirect you to the relevant external websites.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owner participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. We encourage users wishing to discuss sensitive details or to provide contact details to do so through primary communication channels such as by telephone or direct email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owner through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo). 

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owner cannot be held liable for any damages or implications caused by visiting any shortened links.

 

v.2.1 May 2018 Edited & customised by: Super Clean Carpet Cleaners The Causeway Great Horkesley Colchester CO6 4AA


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